We appreciate your choice in Echoniche, where your satisfaction remains at the heart of our commitment to you.
We understand that sometimes, situations may arise that necessitate a return, and we aim to make this process as seamless and convenient as possible. Here’s our refund policy:
Our regular products are typically eligible for refunds. If you discover any regular product that is damaged or defective, we are here to assist you with the return process. Kindly follow the steps outlined below to request a refund or replacement within 30 days from the date of your purchase.
Sale products, however, are non-refundable. We encourage you to carefully consider your sale product purchases, as we do not entertain refund requests for these items.
To request a refund or replacement for a damaged or defective regular product, please adhere to the following steps:
Upon receiving your return and assessing the item’s condition, we will swiftly proceed with your request. Please allow a processing time of at least ten (10) days from the receipt of your item. Refunds may take 1-2 billing cycles to reflect on your credit card statement, which may vary based on your credit card company.
Rest assured, we will communicate with you via email once your return has been successfully processed.
Should you have any queries or require additional information regarding our refund policy, please do not hesitate to get in touch with us through the following channels:
This revised policy aims to enhance clarity and provide comprehensive support to our valued customers while ensuring a fair and hassle-free return process. If you have any further questions or require clarification, please feel free to reach out to us. Your satisfaction is our priority, and we are here to assist you.